Privacy Policy

1. Introduction

This policy applies to all users of our services, ensuring transparency in how we handle data related to aviation logistics, maintenance support, and digital interactions.

2. Information We Collect

To provide efficient aerospace solutions, we may collect the following categories of information:

• Contact Information: Name, email address, phone number, company name, and job title.
• Order & Quotation Details: Aircraft type/model, part numbers (PN), serial numbers, quantities, delivery preferences, and urgency levels (e.g., AOG status).
• Billing & Shipping Information: Invoicing address, delivery address, tax identification numbers, and payment terms.
• Technical Communications: Correspondence via email, chat, or support forms regarding part availability, AOG services, and maintenance operations.
• Website Usage Data: IP address, browser type, referring URLs, and pages visited. This data is collected automatically via cookies and analytics tools to enhance site performance.

3. How We Use Your Information

We utilize the collected data for legitimate business purposes, including:

• Processing RFQs (Requests for Quotation) and fulfilling purchase orders efficiently.
• Managing client relationships and providing specialized technical support.
• Offering tailored maintenance planning and logistics solutions.
• Responding rapidly to AOG (Aircraft on Ground) and urgent service requests.
• Improving website functionality and optimizing user experience.
• Complying with legal obligations, including aviation regulations and export compliance laws.

4. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties. We may share your data only under the following circumstances:

• Authorized Partners: With logistics firms, MRO stations, and payment processors solely for the purpose of fulfilling your orders under strict confidentiality agreements.
• Legal Requirements: With government or legal authorities when required by law, court order, or export regulations.
• Internal Operations: Within CraftJet Aerospace Solutions departments to fulfill legitimate business functions and ensure service continuity.

5. Data Security

We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, or destruction. These measures include:

• Encrypted communication protocols (SSL/TLS).
• Secure servers with restricted data access.
• Periodic reviews of our data handling and storage protocols.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request the deletion of your data (subject to legal retention requirements for aviation records).
• Opt-Out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at: [email protected]

7. Data Retention

We retain personal and operational data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws (e.g., aviation compliance records, accounting, and tax obligations).

8. Cookies & Tracking

We use cookies to analyze website traffic and improve your browsing experience. You can manage or disable cookie settings through your browser preferences at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Effective Date.”